Return Policy

At Cenvox Kart, we aim to provide a smooth and satisfactory shopping experience. Please review the return and refund policy below.

1. Return Eligibility

Returns or replacements are accepted only under the following conditions:

  • The product received is damaged

  • The product is defective

  • The incorrect product was delivered

Return requests must be initiated within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or improper handling

  • Items showing signs of use or wear

  • Products without original packaging, tags, or accessories

  • Clearance or discounted items (if applicable)

3. Return Process

Approved returns must be sent back in their original condition and packaging. All returned items are subject to quality inspection before approval.

4. Replacement Policy

Eligible products may be replaced based on availability. If a replacement is not available, a refund may be processed instead.

5. Refund Process

Refunds are initiated after the returned product passes inspection. The refund will be processed through the original payment method or as per the applicable payment mode.

6. Cash on Delivery (COD) Orders

For COD orders, refunds (if applicable) are processed after verification and confirmation according to internal procedures.

7. Return Shipping

Return shipping arrangements may vary depending on the issue and location. In certain cases, customers may be required to return the product using a specified method.

8. Order Cancellation

Orders can be cancelled only before shipment. Once dispatched, cancellations are not permitted.

9. Policy Misuse

Cenvox Kart reserves the right to refuse returns or refunds in cases of suspected misuse or policy abuse.

10. Policy Updates

This Return & Refund Policy may be updated or modified at any time without prior notice.